If something is not right, we want to put it right. Here is how returns work, in plain English.
Your right to change your mind
Under UK consumer law you have fourteen days from receiving your order to tell us you want to return it, and a further fourteen days to send it back. The item needs to be unused and in its original packaging.
Items we cannot take back
For everyone’s safety we cannot accept returns on hygiene and personal care items once the seal is broken. That includes face masks, gloves, aprons, dressings, and anything else sealed for health protection. This does not affect your rights if an item arrives faulty or is not what you ordered.
If something arrives damaged or faulty
Tell us within thirty days and we will replace it or refund you in full, including the delivery cost. Please send us a photograph if you can, as it helps us sort it out faster and take it up with our supplier.
How to start a return
Email info@famahhealthcareservices.com or call (+44) 239 200 4247 with your order number and what went wrong. We will confirm the return address and next steps. Please do not send anything back before speaking to us.
Getting your money back
Once your return reaches us we will check it and refund you within fourteen days, to the same payment method you used. Unless the item was faulty or wrongly sent, the cost of returning it is yours to cover.
Questions
Call (+44) 239 200 4247, WhatsApp 07715 505347, or email info@famahhealthcareservices.com. Famah Healthcare Services Limited, registered in England and Wales, company number 14096609.