Safeguarding Policy and Complaints Policy
Safeguarding Policy
This policy outlines your commitment to protecting vulnerable adults and children from harm by ensuring only suitable staff are placed.
- Safer Recruitment: All staff undergo Enhanced DBS checks and “Barred List” verifications. We verify a minimum of two professional references, including one from a recent clinical lead.
- Identifying Abuse: Staff are trained to recognize signs of physical, emotional, sexual, or financial abuse.
- Reporting Procedure: Any staff member who witnesses or suspects abuse must report it to the Designated Safeguarding Lead (DSL) immediately.
- Duty of Candour: We maintain an open culture and will report concerns to local safeguarding authorities, the CQC, or professional bodies (GMC/NMC) as required by law.
- Code of Conduct: All placed workers must adhere to professional boundaries and never engage in inappropriate behavior, such as “horseplay” or making suggestive comments.
Complaints Policy
A clear process for clients, candidates, or patients to raise concerns about your service or a placed worker.
- Informal Resolution: We encourage parties to resolve minor issues (e.g., punctuality or admin errors) through a call with their dedicated consultant.
- Formal Procedure:
- Submission: Complaints must be in writing to [Insert Email Address].
- Acknowledgment: We will acknowledge receipt within 2-3 working days.
- Investigation: A senior manager will investigate, interviewing all relevant parties and reviewing records.
- Outcome: A formal written response will be provided within 14-28 days.
- Escalation: If unsatisfied, complainants can contact the Care Quality Commission (CQC) (for regulated activities) or the Local Government Ombudsman.
- Quality Improvement: All complaints are logged and reviewed monthly to identify trends and improve service standards.